Reviews of Hail Tours Uganda

Amazing Guides and Experience

Everything was great! The experience was great, we went to visit the Gorillas in Bwindi. The guides were the best, really helpful and friendly

Vinicius

Very nice operator, great communicator, and funny!

Very well planned out, and enjoyable. Great tours, and quite a lot of fun.

Sarah

Queen Elizabeth Boat Cruise was thrilling !

Everything was perfect . The boat cruise at kazinga channel was exciting and fun especially the water falls . The guide was funny and kind . Safety was first class and we were well looked after . We advise all of you to book with HAIL TOURS UGANDA . They will organise a perfect Trip for you!

Marie

Customer oriented, reliable, and trustworthy"

Our trip to Uganda and Rwanda were absolutely perfect.our guide in Rwanda was Adam. We loved his knowledge and expertise.He tried all his best to make our safari the best experience. Everything was just epic! In Uganda our guide was Gerald and he too was so nice, humble, helpful ,kind and very knowledgeable about wildlife and Ugandan culture as well. Hail tours picked beautiful places to stay in . Each hotel was so different , amazing and fabulous. I will book with them next time in future. Doreen. k is your contact person at Hail tours Uganda and she always wants the best vacation possible for you. Don't wait to book with them . Highly recommended!!

Gerald

Great nature experience marred by unprofessional company

An amazing trip that was soured by, Doreen Kesiime, the owner. I was willing to overlook some of the more annoying/disappointing things.Like being harassed on a daily basis for proof of payment. I made a late booking-10 days b4 travel- on a Friday evening before a long weekend and informed Doreen the bank would therefore authorise the transaction on Tuesday. Despite this I received multiple messages on a daily basis during the weekend requesting proof of payment, repeatedly informing me about difficulties obtaining permits last minute, etc, all of which we were both aware of! On arrival in Entebbe, Doreen was picked up joined the tour for the full duration. I was therefore expecting everything to go according to plan.Between her fielding numerous personal and work calls during game drives and walks in conservation areas, littering in conservation areas, making several inappropriate remarks( eg how she would report homosexuals to the police and going into graphic detail why she found anal sex disgusting, commenting that my preference for coffee made " a woman dry down there"), I decided her presence did not add value to the experience. Changes were made to the itinerary without discussing it or informing me- I did the Gorilla trek form a different location( only informed on arrival to Bwindi), only 2 of the 5 accommodations on my itinerary were booked( one was changed due to tracking from a different location). Again,because I truly enjoyed the activities thus far on the tour( Chimpanzee tracking in Kibale, Queen Elizabeth National park, Batwa People community walk, Gorilla Tracking) I didn't make too much of a fuss. The last straw however was being taken to an inferior accommodation then the one in the itinerary at Lake Bunyoni. This was the afternoon following the gorilla tracking when I was looking forward to a decent shower and bed to sleep in( not always possible at the other accommodations booked- at one lodge the drain was blocked and flooded the entire room)) What was infuriating was that this was the only stipulation I had made prior to commencing the tour when I picked up that the itinerary hotel did not match the website hotel. After the Bwindi changes , I was assured that the hotels booked henceforth were correct. A 3 hr standoff ensued with Doreen initially stating that the resort name didn't exist and was an error on her website( this despite seeing her view it on booking.com at dinner the night before!). She tried to convince me that we were at the correct place( the names were similar) When shown their website and availability, she continued to try and coerce me into staying there.Various reasons for the incorrect booking and not being able to book me into the original hotel were then given: a late booking, reading the name incorrectly, no funds available, the manager refusing to refund her, etc.I even offered to pay for the booking and she refund me in Kampala, which she refused. Out of frustration I requested to cancel the rest of the tour and be taken back to Kampala that evening.She eventually relented and I was taken to the hotel on my booking.It was unfortunate that a refund of approx $40 spoilt what was supposed to have been an extraordinary day. Or that I had to waste precious time to get the 3rd of the 5 accommodations I had paid for. The positives remain the natural beauty of Uganda and the efforts and knowledge of the tour guide and driver, Nelson.

nazeema101

Fantastic 1 week in uganda

We have travelled the world several times a year with different guides but Hail tours Uganda as of now is best tour company with best guides in terms of being organized . Nelson who was our guide ,was knowledgeable about the wildlife and cultural as well .He kept us safe and drove safely through all different kinds of roads ,the vehicle was so comfortable. The hotels that they selected for us were very good ,they were simply great! Our meals were also delicious we even tasted on the local food for our lunches and we were very happy with the local restaurants. We believe that we received very good value and appreciated what hail tours offered for us. We certainly recommend Hail tours uganda for anyone planning to visit uganda and see different things everyday.

Tracy

The best service in Africa I had . Very intelligent driver , good lodges and the best Gorillas treck

The best service in Africa I had . Very intelligent driver , good lodges and the best Gorillas trecking , I saw them in 1 meter from my face .

Elena Che

Wonderful

It was one of the best experiences I’ve ever had, see the gorilas close to me is unforgivable!

Sumaia

Henry is such a knowledgeable, experienced and well trained tour guide with the best service.

We visited Murchison falls me and my wife, the falls are really Magical. We saw the animals(Hippos, crocs) in the water at the closed range and as well during the game drive. Our game guide Henry was so friendly, knowledgeable and experienced about all the animals and the game reserve. It was really fun and enjoyable hence planning to visit again with my children next year in July. I started recommending my friends to Hail tours Uganda for safari trips because they turned our moments into memories.

Kaggwa William

Unforgettable Experience

Hail Tours Uganda organised our 7day safari to Uganda. The safari was well arranged and this company was always in touch with us from the day we contacted them till the the day for our trip. Though we were so much excited to see the mountain gorillas, we were also amazed by the Murchison falls. Looking at the passage through which the water forces it's way and the sound it makes was really good. There are also plenty of other animals in this park including a number of birds. Chimpanzee trekking experience was also a good experience and aff course gorilla trekking. I strongly recommend any person who wants to go to Africa to book with Hail Tours Uganda.

Lucy

Amazing trip in Uganda with Sande

I had 4 days tour - Queen Elizabeth, Murchison Falls and Ziwa Sanctuary. The plan was amazing. Sande (the guide) was planning it very carefully and professionally, he tried to adopt it to my interests and schedule. He was very flexible and considering. Helped me to discover everything i wanted and also helped with costs saving and good accommodations / food. Sande did a great job and we even were lucky to see lions in Queen Elizabeth and Murchison. Will definitely book with them again. Omri.

Omri

Excellent experience with Hail tour Uganda!

I spent a unique week in Uganda, Doreen took care of my entire itinerary before the trip and satisfied all my requests. Ossman, my guide, was excellent throughout the trip, he was always attentive to my requirements and was very patient with my language. I recommend everyone to know Uganda and do it through "Hail tour uganda" (automatic translation from Spanish)

Darii

Unforgettable days in Uganda with Hail Tours

We had a wonderful trip with Hail Tours. Doreen and Gerald gave us unforgettable days. The trip was prepared and carried out very professionally. Everything we dreamed of has been fulfilled. We slept in beautiful lodges. Through Doreen and Gerald we learned a lot about the country and the people. We fell in love with the country. Many thanks to both of them, we'll be back.

Martina

Home in the wild

I had agreat exprience and confirmed that Uganda is the pearl of Africa. Great great tour partrons,the flora ,fauna and climate was the best for this adventure. Unbelivable views ,beatiful wild sounds from birds animals and the water rapids. I loved the activities such as boat rids and animal spoting. Will always be my memory,worth doing again.

Jackson Mwenebatu

Amazing experience!

Eight incredible days we spent in Uganda - the pearl of Africa. Every day was something special and that was thanks to the local travel agency Hail Tours Uganda, specifically Mrs. Doreen, with whom we communicated everything. She provided us with a great itinerary (especially Murchison Falls National Park and the gorilla trekking was fantastic) and two guides - Gerald and Angel who were also excellent. We can only recommend them!

John Koudela

The tour operator Collins was amazing and very knowledgeable.

Hail Tours delivered 10/10 . This trip delivered everything that was promised, plus more - attentive and knowledgeable local guides, memorable and diverse landscapes, outstanding wildlife viewing opportunities, and very comfortable accommodation and transportation."

Danny