Australian Embassy in Kenya: Traveller Help 2026

Last checked September 2026, always confirm with official sources before travelling.

Australia's diplomatic mission in Kenya is the Australian High Commission in Nairobi, located on Limuru Road in Rosslyn. It provides consular assistance to Australian citizens and permanent residents travelling or living in Kenya, as well as several nearby countries.

For an urgent consular matter outside Australia, call Australia's 24-hour Consular Emergency Centre on +61 2 6261 3305. If you are still in Australia, call 1300 555 135. If your Kenya safari is already under way, save the overseas number before leaving for a remote camp, where phone coverage may be limited.

Quick answer: where is the Australian High Commission in Kenya?

The Australian High Commission in Kenya is at Limuru Road, Rosslyn, Nairobi, Kenya. Its postal address is P.O. Box 3008, 00621, Nairobi, and its main telephone number is +254 20 427 7100.

• Emergency consular help: +61 2 6261 3305 from outside Australia, or 1300 555 135 within Australia.
• Main High Commission telephone: +254 20 427 7100.
• Location: Limuru Road, Rosslyn, Nairobi.
• What it can do: provide consular assistance and guidance to Australian citizens and permanent residents in Kenya, subject to local law, conditions and the limits of consular work.
• What it cannot automatically do: the supplied official information does not promise payment of private bills, fines, legal fees, accommodation or transport. Consular help is not a replacement for travel insurance, a lawyer, a doctor or a safari operator.

If you are still comparing Kenya safari packages, put the High Commission's number, your insurer's emergency line and your operator's contact in the same phone note. That small bit of preparation matters when you are moving between Nairobi, airstrips and conservancies.

Is there an Australian embassy in Kenya?

Australia has an Australian High Commission in Nairobi rather than an embassy. The High Commission is Australia's official mission listed for Kenya and provides consular assistance to Australian citizens and permanent residents there.

People often search for “Australian embassy” because that is the familiar term for a country's diplomatic mission. For practical purposes, search for the Australian High Commission Nairobi on the official Australian Government website and use the contact details published there.

Where is the Australian embassy located in Kenya?

The Australian High Commission is located at Limuru Road, Rosslyn, Nairobi. The official postal address is P.O. Box 3008, 00621, Nairobi, Kenya.

The research supplied for this guide does not state public opening hours. Do not assume that the main telephone number, passport section and emergency service operate on the same schedule. Check the official contact page before travelling to the mission, and use the 24-hour Consular Emergency Centre for urgent help outside normal local business hours.

Contact details and opening hours

The High Commission's published main telephone number is +254 20 427 7100. The official contact page also separates passport enquiries, consular enquiries and visa and immigration enquiries. The supplied page extract does not display those email addresses in readable form, so use the official contact page rather than guessing an email address.

Service	Contact or location
Australian High Commission, Nairobi	Limuru Road, Rosslyn, Nairobi
Postal address	P.O. Box 3008, 00621, Nairobi, Kenya
Main telephone	+254 20 427 7100
Consular emergency help from overseas	+61 2 6261 3305
Consular emergency help from Australia	1300 555 135

The High Commission provides consular assistance for Australians in Kenya, Uganda, Burundi, Rwanda and Tanzania. Its ability to help depends on local laws and conditions, international rules governing consular work and the cooperation of people or organisations outside the Australian Government.

For a safari, contact the mission when you need government consular help, not for ordinary itinerary changes. Your operator is usually the right first contact for a missed game drive, a delayed vehicle, an internal flight problem or a change to camp arrangements. If you are flying through Wilson Airport, keep the airline, operator and High Commission details separate so you can reach the right person quickly.

How do Australian travellers register their trip?

Australians should use Smartraveller for the latest travel advice and subscribe to receive travel advice updates. In a crisis, the Department of Foreign Affairs and Trade can activate a registration portal through the Smartraveller website.

The crisis registration portal supplements the consular emergency hotline. It does not replace calling for urgent help. The High Commission also encourages Australians overseas to stay in touch with friends and family and tell them that they are safe.

• Read the Kenya advice on Smartraveller before departure.
• Subscribe to updates so changes reach you while travelling.
• Share your safari dates, domestic flight details and accommodation contacts with someone at home.
• Save +61 2 6261 3305 in your phone before travelling beyond Nairobi.
• Ask your operator what emergency communications are available at camp and during road transfers.

Registration is particularly worth considering if your route includes several conservancies or long stretches away from Nairobi. A government contact process cannot fix poor phone coverage, but having your itinerary and emergency numbers ready removes avoidable delay.

What should I do if my Australian passport is lost or stolen in Kenya?

If your Australian passport is lost or stolen in Kenya, report the loss or theft online, contact the Australian High Commission in Nairobi during local business hours, and call the Australian Passport Information Service on 131 232 from Australia if you need passport information.

1. Get safe first. Move away from immediate danger and report a theft to the local police. Keep the police report or reference details.
2. Contact the High Commission. The official passport guidance says to contact the Australian High Commission in Nairobi by email or through the numbers listed on its official contact pages during local business hours.
3. Use the emergency number if the timing is urgent. If you need consular help outside normal hours, call +61 2 6261 3305.
4. Prepare evidence of identity and travel. Gather any copy or photo of the passport, other identification, police report, flight booking and safari itinerary. The supplied research does not give a complete document checklist, so confirm the current requirements with the High Commission.
5. Check the replacement document against your itinerary. An emergency passport may not be accepted for every entry, transit or exit point. The holder is responsible for checking whether the document meets the requirements of every country on the remaining journey.
6. Tell your operator and insurer. They may need to adjust transfers or bookings while the document issue is resolved. Do not treat that operational help as a substitute for consular or passport advice.

The High Commission says an emergency passport can be issued in special circumstances when an Australian citizen cannot complete all requirements for a full-validity passport, or when there is an exceptional need to travel urgently. It says the document can be issued within 3 to 4 business days, usually has seven months of validity and contains five visa pages.

Those figures apply to the official information supplied for this article, but passport rules and processing arrangements can change. If you need to travel within the next 48 hours, the High Commission's passport guidance says to contact it immediately.

What can Australian consular staff do in an arrest, medical emergency or evacuation?

Australian consular staff can provide guidance and help you understand available local services, but they do not take over the work of Kenyan police, courts, hospitals, insurers or tour operators. The High Commission's ability to assist is limited by local law, conditions and the normal rules for consular work.

Arrest or detention

If Kenyan authorities arrest or detain you, ask the authorities to notify the Australian High Commission. Contact the emergency consular service as soon as you can. Consular staff may help with welfare checks and provide information about local legal processes, but they cannot get you released, act as your lawyer or interfere with Kenyan judicial proceedings. Confirm the exact assistance available with the High Commission.

Medical emergency

Call local emergency services first when someone is seriously ill or injured. Then contact your travel insurer, safari operator and the Australian emergency consular service if you need consular help. Consular staff can help with communication and guidance, but the official research does not say that the Australian Government pays private medical bills or guarantees evacuation. Travel insurance with medical evacuation cover is a separate arrangement you should check before booking.

Evacuation or a wider crisis

In a crisis, DFAT may activate a Smartraveller registration portal to make it easier for Australians or people assisting them to contact the Australian Government. That portal supplements the emergency hotline. Follow official instructions and your operator's safety directions. Do not wait for a government evacuation arrangement before taking reasonable steps to move away from immediate danger.

For current security planning, read Kenya safety and travel advice for 2026 before you finalise a route. It is also sensible to ask an operator how it handles road delays, medical incidents and communication failures in remote areas.

What is the current travel advice level for Kenya?

The supplied official research does not state the current Smartraveller advice level for Kenya, so this article does not guess one. Check the live Kenya destination advice on Smartraveller's Africa travel advice page immediately before departure and again during your trip. Smartraveller is identified by the Australian High Commission as the source of the latest authoritative Australian travel advice.

A travel advice level is only one part of planning. Read the country page's regional warnings, follow any updates relevant to your route and ask your safari operator whether your planned camps and transfers sit inside a restricted area. Advice can differ by region, so a Nairobi stopover and a remote conservancy should not be treated as identical travel situations.

How much is an Australian visa from Kenya?

The supplied research does not provide an Australian visa fee, processing time or visa category for applications made in Kenya. Confirm the current fee and requirements through the official Australian visa and immigration information linked from the High Commission's contact page.

Do not confuse an Australian visa enquiry with consular assistance for an Australian citizen already travelling in Kenya. The High Commission lists visa and immigration enquiries separately from consular and passport enquiries.

Do we have an Australian embassy in Kenya?

Yes, Australia has a diplomatic mission in Kenya, but its official name is the Australian High Commission in Nairobi. It is at Limuru Road, Rosslyn, and its main telephone number is +254 20 427 7100.

For urgent help, use the 24-hour Consular Emergency Centre on +61 2 6261 3305 from overseas rather than relying only on the High Commission's main line.

Planning your Kenya safari

Before you book, save the High Commission and emergency numbers, read the live Smartraveller advice and check your passport's suitability for every country on your route. Then compare the trips below and request quotes from the verified operators below, asking how they handle medical incidents, lost documents and communications in remote camps.

Information on this page is general travel information, not legal advice. Entry, visa, passport and consular requirements can change.